Our Story
In June 1986, One Way Auto Service Center was founded to provide honest and superior auto care to the Washington Metropolitan area. At One Way Auto, we will not promise you the world, but we will keep our promise.
We accomplish this by giving you a clear picture of what we are going to do and then confirm you understand. We fulfill our commitment by using the best parts and services available. We desire to exceed your expectations. This business is founded on honest principles. We believe there is only one way to get your vehicle repaired – the right way.
One Way Auto can be characterized as a full-service automotive company that provides repair and maintenance services to both domestic and Japanese cars as well as light trucks. At One Way Auto, we take our service a step further, by providing concise and comprehensive planning on each vehicle before service is rendered. This guarantees that your vehicle receives the best service possible.
The founder and President of One Way Auto Service is a devout Christian who has set a goal for God to be glorified in every area of this business. At the age of 18, he went into business believing he could accomplish whatever he put his mind to. Now with 25 years of wisdom, he realizes youthful zeal is great, but not enough to accomplish the standard of excellence God has placed on this business.
He must fully implement the God-given vision of honest and superior service. Only then will God be glorified, customers be satisfied, and employees be edified. There is only One Way and that is God’s way.
What We Believe
We believe: You should have facilities (Shop, Offices, and Bathrooms) that are neat and clean at all times.
We believe: Your vehicle should be repaired with equipment that meet today’s standards.
We believe: Your customer service records should be accurately organized and maintained.
We believe: You should expect communication. We have found that most conflict stems from a lack of communication and/or unmet expectations. This is resolved by talking through your expectations before service is performed, during service, after service is completed.
We believe: Your vehicle should be repaired right the first time at the root of the concern, and at a fair market value.
We believe: You need to know the cost of a service as much as possible before the service is performed. Though some costs cannot be estimated until tear-down, we can and will give you a ballpark price. Since we have no hidden agendas, our goal is to accurately inform you of what we expect your vehicle service to cost.
We believe: You should be promised ONLY what we can deliver.
We believe: You should receive your car cleaner than when you brought it in.
We believe: You should not be taken advantage of. We also believe we should not be taken advantage of. We will do everything to prevent this starting with communication and education.
We believe: You should receive honest superior service at a fair price. Excellence is paramount to us.
At One Way Auto, we believe hidden agendas can cause problems. If you have been looking for an auto service facility where you can do fair and honest business, you have found the place. We desire to partner with you to assure you that your vehicle performs beautifully as long as possible.